He set out on a mission to right size the company and assemble a better team with a culture that focused intently on the experience of the customer. That team would create a company providing a career path for its people with opportunities for professional development and growth.
It’s taken three years to lay the foundation of people and processes to support that mission. But even though we’ve come a long way, we know it’s just the beginning. A starting point and foundation to be built upon through a never ending process of continuous improvement.
Sure, we have made a lot of mistakes along the way. In fact, all of us at CTI like to say, “We know 100 ways to build a company the wrong way. But we also know a great way to do it right – our way today”.