Last updated: November 26, 2025

1. Acceptance of Terms

By accessing or using ctiroofing.com (the “Site”) or any services provided by CTI Roofing (“Company,” “we,” “our,” “us”), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, you must discontinue use of the Site immediately.

2. About CTI Roofing

CTI Roofing provides roofing inspections, repairs, replacements, insurance restoration services, and membership programs such as the Overhead Care Club.

We operate primarily in Utah and offer seasonal service in Arizona, with availability varying based on weather, demand, and staffing.

3. Use of the Website

By using this Site, you agree not to:

  • Engage in unauthorized access, data mining, or exploitation of any part of the Site
  • Submit false, misleading, or fraudulent information through our contact forms
  • Copy, distribute, or reproduce content without written permission
  • Interfere with the security, performance, or functionality of the Site

You must be at least 18 years old to request service or submit personal information.

4. Estimates, Pricing & Service Agreements

4.1 Estimates

All estimates—online or in-person—are non-binding and subject to change based on:

  • Roof condition and structure
  • Hidden damage (rot, decking issues, mold, etc.)
  • Material availability
  • Weather conditions
  • Market fluctuations
  • Insurance carrier evaluations

4.2 Insurance Work (Utah + Arizona)

For insurance restoration projects:

  • Final project scope is often determined by the insurance provider
  • CTI Roofing is not responsible for delays, approvals, or denied claims
  • Supplements may be submitted if additional damage is discovered
  • Insurance checks may be issued in multiple installments

CTI Roofing assists with documentation but does not guarantee any claim outcome.

4.3 Service Agreements

Before work begins, customers must sign a written agreement or work authorization. This agreement supersedes preliminary conversations or estimates.

5. Deposits, Payments & Refunds

5.1 Deposits

Some services require a deposit. Deposits are generally non-refundable due to the scheduling of labor and procurement of materials.

5.2 Payment Terms

Payment terms are outlined in the service agreement. Failure to pay on time may result in:

  • Late fees
  • Work stoppage
  • Collections processes

For insurance work, payments are collected as funds are released by the carrier.

5.3 Refunds

Refunds are offered only as described in the specific service agreement. Custom materials and scheduled labor are not refundable.

6. Project Timelines & Weather Delays

Roofing work in Utah and Arizona is heavily influenced by:

  • Rain
  • Wind
  • Snow
  • Excessive heat
  • Extreme cold
  • Storm events
  • Supply shortages

These factors may cause delays. CTI Roofing is not liable for delays beyond our control but will communicate updates promptly.

7. Quality, Warranty & Homeowner Responsibilities

7.1 Workmanship Warranty

CTI Roofing offers workmanship warranties as defined in your project documentation. Warranty terms may vary by service.

7.2 Manufacturer Warranties

Material warranties (such as shingles, membranes, underlayments, etc.) are provided by manufacturers and governed exclusively by their terms. CTI Roofing is not responsible for the manufacturer’s coverage decisions.

7.3 Homeowner Responsibilities

Homeowners must:

  • Maintain proper ventilation
  • Keep gutters clean
  • Ensure prompt repairs to related issues
  • Follow CTI Roofing’s maintenance recommendations
  • Use authorized contractors for warranty-related work

Failure to maintain the roof or follow recommendations may void warranty coverage.

8. Overhead Care Club Membership

Enrollment in the Overhead Care Club is subject to the following:

  • Benefits and pricing are outlined in the membership documentation
  • Membership fees are non-refundable
  • Included inspections or tune-ups may not be carried over if missed
  • Membership pricing, benefits, and availability may vary by region
  • CTI Roofing may modify or discontinue program features at any time with notice
  • Discounts, priority service, or maintenance benefits apply only while membership is active and in good standing

Membership is not an insurance policy and does not guarantee prevention of future leaks or damage.

9. User Submissions & Lead Forms

By submitting information through our Site, you agree that:

  • All information is accurate
  • You consent to being contacted by CTI Roofing via email, phone, or SMS
  • CTI Roofing may store the information as outlined in our Privacy Policy
  • Submitting false or malicious information is prohibited

10. Intellectual Property

All website content—including text, images, graphics, videos, forms, and downloadable documents—is the exclusive property of CTI Roofing. Content may not be copied, reproduced, or used commercially without written permission.

11. Third-Party Links & Tools

Our Site may reference or integrate third-party tools such as:

  • Scheduling software
  • Payment processors
  • Analytics tools
  • Social media feeds

CTI Roofing is not responsible for:

  • Third-party content
  • Platform outages
  • Data collection by external services

Users interact with third-party sites at their own risk.

12. No Guarantees or Promises of Outcome

CTI Roofing cannot guarantee:

  • Insurance claim approval
  • Exact material color matching (due to manufacturing variations)
  • Permanent prevention of future leaks
  • Exact project timelines
  • Specific outcomes from repairs or replacements

We commit to high-quality workmanship performed to industry standards.

13. Limitation of Liability

To the fullest extent permitted by law, CTI Roofing is not liable for:

  • Incidental, indirect, or consequential damages
  • Loss of property value
  • Insurance claim outcomes
  • Delays caused by weather, suppliers, or insurers
  • Issues caused by existing structural damage not visible during inspection

CTI Roofing’s total liability is limited to the amount paid for the specific service at issue.

14. Indemnification

You agree to indemnify, defend, and hold CTI Roofing harmless from claims arising from:

  • Misuse of the Site
  • Submission of inaccurate or fraudulent information
  • Unauthorized repairs or modifications made by third parties
  • Failure to maintain roof conditions

15. Governing Law

These Terms are governed by the laws of the State of Utah.

Any legal action or dispute must be resolved through binding arbitration in Utah, unless otherwise required by law.

For Arizona projects, local regulations will apply for onsite work, but governing law remains Utah unless otherwise stated in the service agreement.

16. Modifications to Terms

CTI Roofing may update these Terms & Conditions at any time. The “Last Updated” date at the top of this page indicates the most recent revision.

17. Contact Information

CTI Roofing
Website: www.ctiroofing.com
Phone: 801-447-1339
Email: info@ctiroofing.com